Returns of items

Take back items that were sold, or exchange them for others, starting from the original sale.

Returns need the refund permission. When the business is locked after the trial, they are blocked.

1. 1. Open Sales and choose the original sale.

   

   Example · O3-1

2. 2. Start the return from the sale. Choose the items that came back and how many, then their condition: sellable again, or damaged.

   

   Example · O3-2

3. 3. Exchange: choose the new item that goes out instead. The price difference is paid or returned.

   

   Example · O3-3

4. 4. Choose how the money goes back and write the reason. Confirm.

   

   Example · O3-4

5. 5. If the return waits for a manager, it shows on Approvals. When a manager approves it, the items go back to stock and the sale is updated. Damaged items do not go back into stock; they are written off as a loss.

   

   Example · O3-5